If it were more moist. Customer support borders on flippant. No help when I asked.

I was very put off that you basically told me new customers aren’t important by saying existing customers go out first. That’s fine but to me you should’ve just said Covid delays. How your delay email is worded tells me you don’t care about new customers so I’m not interested in buying your product even if my dog liked it.

She ate it for two weeks. Now she won't eat it.

Ruby loved this food. For the first time since I got her over 10 years ago, she’d licked the bowl clean. That being said - my experience with the company was not good. I followed the transition instructions, yet we still had issues with her making messes inside. The recommended serving amount was too small for her, and she constantly begged for more food. Even when I fed her slightly more, this didn’t seem to fill her up. I followed the instructions listed on the bag and online. I didn’t overfeed her, and the subscription service that is supposed to deliver more food so there’s no interruptions - it doesn’t arrive in time. I ordered my subscription over a week early, and I still ran out of food. The delivery is arriving over a week later from the early subscription order. If I hadn’t ordered early, we would’ve had about 2 weeks without Sundays food. When I reached out to customer service, the solution was “go ahead and cook your dog some food while you wait.” The whole point of signing up for this service was to prevent this. Not only does my dog show signs of inflammation like arthritis again after almost a week of abrupt and immediate consumption of processed foods overnight, but her energy is sapped again. Of course, this lead to messes being made in the house because of this transition (again), and I anticipate more will be made as we switch back to the new order arrives later this week. The only thing the customer service rep did to help was cancel my subscription service. It wasn’t explained to me that ordering a la carte is much more expensive than using a subscription. This company claims to care about dogs, yet there was little empathy or help for the customer. I will use other food options for my dog.

I switched to Sundays for the increased nutritional value supplied by air dried human grade food. Our dog had been on Orijen origional prior to the switch. When fully transitioned to Sundays chicken recipe, she became bloaty, gassy, and had loose stools. I received a return call from a young woman at Sundays and told her I thought it was due to the grain in Sundays; oatmeal and millet. She suggested the Turkey recipe and I am waiting on delivery. In the mean time our dog is back on Orijen and her GI problems have resolved. Hoping this new recipe, which contains millet as the only grain, will be good for her.

My dog gets severe diarrhea when eating the turkey blend. Still have half a bag. Nellie gets sick every time she eats it. If someone wants what is left you can have it

We used Sundays for over a year, and our dog loved it. But when paying nearly $300/month for food, it is absolutely unacceptable for the company to RUN OUT of food and not be able to deliver orders on time. The current ship date for our last order continues to be pushed - and is now estimated to be 14 days late due to a "minor delay at the warehouse." We've had to switch food in the meantime, giving our dog awful diarrhea for the past 6 days. It's frankly unacceptable and there has been zero communication from the company about their supply chain disruptions or a solution for all the dogs who are running our of food. They've essentially forced us to switch off of their food, and we aren't sure we'll be coming back.

I heard so many good things about this dog food but unfortunately even with only 5 tiny pieces daily added to my senior Maltese’s current diet, he began throwing up after only 2 days. So I have to stop. Very unfortunate and disappointing at this point.

She gobbled up the sample and now won't touch the food from the box. I keep trying.

My dog will not eat it. I like the convenience and the fact that it is not hard kibble but my dog does not like it.

So far I haven’t recd my shipment ordered early December.

Still waiting for a shipment order 2 weeks ago.

The delivery is a joke. The shipper you chose decided to send it from L.A. to Texas, then to Las Vegas, then finally to Salt Lake City. This shipper took a week to deliver what usually comes from L. A. in 2 days.

Can’t stay consistent when your product shows up way past estimated delivery date. I switched to something more reliable.

My Yorkie ended up having tummy/poop issues after eating the beef plan. Molly's poop started to get small and hard then today it was still small and hard but with mucus on it. I always keep two bowls of fresh water out for her so I know she has had plenty water available. I followed the transition plan and the quantity of food that should be given. I am very disappointed and now I have a big bag of expensive food that I will not be giving to Molly and a dog with a tummy issue.

Hire some staff? Not sure. But that’s how I feel above!

Over the course of time I slowly added Sundays to Lucy’s diet as recommended. Late last week I got her to her suggested full amount twice a day. She ended up having diarreha. I stopped feeding her Sundays and put her on a boiled chicken and rice meal. And her stool is hardening. Please cancel my subscriptions. I believe her age of 10 years is not allowing her to digest Sundays properly.

Bear had bad diarrhea after I hand fed him the food the first night. Looked like he was going to like it but now that he was sick, he will not eat it

3 months in and we have to call it quits. Constant diarrhea and upset tummies… extremely smelly gas… this just did not work for all three of my dogs.

We placed our order a week ago. It still hasn’t arrived. We daily get texts & emails that our order has arrived when it hasn’t. My dogs are hungry & we’re still waiting. Terrible service. I’m a first time customer & most likely will not be a repeat customer. I understand this is the fault of USPS not Sunday but still USPS is snail 🐌 mail.

Customer service was painful and uneducated. Cost is way to much for a large dog. Bags of crumbles, which other air dried are not.. I Did finally get customer service manager to clear up everything and was great... What a mess.

I do not like your policy of having to sign up for monthly deliveries.

I think it neeeds to have more smell and flavor

Avoid this company. Poor quality control and poorer business practices. What a shame. I really wanted to like this company and was excited when I could give them a try while traveling to the US. But the food quality and their customer service were such a terrible let-down. The bags arrived moldy, so I tossed them out, and moved on. But, unbeknownst to me, they had signed me up for recurring delivery thanks to their sketchy business model where you think you’re buying a bag of food, when in fact they’re signing you up for a subscription at 2X the price. I’m back home now, so the hotel I was staying at in the US going to receive a second order of possibly-moldy food. Customer service refused to cancel the order that they had placed for me saying it was out of their hands. Please do yourselves a favor and avoid this company.

I ordered my box on 2/8 and today is 2/23 and it still hasn’t arrived.

ran out of food because the order took nearly two weeks to deliver. Was promised it sooner. switching to another brand

Sunday’s sent me a delivery I didn’t want and then would not allow me to return it for a credit.